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I am a lengthy, very long time ATT shopper. When an ATT human being known as and supplied (unsolicited) a transform from DSL to Uverse for Web assistance I originally stated no. Then this particular person told me it might make no change to your providers I already had and can be A great deal cheaper. I questioned this but was instructed The main reason It will be cheaper was for the reason that ATT was making an attempt to change as many customers as is possible to uverse.
This is often no method to operate a company; I don’t care how huge you are. I am absolutely disappointed and is not going to advise AT&T to any one.
December 12, 2014 at 1:22 pm Extensive story really limited…I just became an at&t customer this yr Sept. 2014. My cellular phone went poor in Nov. 2014 (callers couldn’t hear me but I could hear them) I place in a phone (waited over an hour or so)… the rep advise me to go into my local at&t store to simply exchange because I've insurance coverage on my cellular phone…the moment I traveled to my local store (waited around A different hour) I had been told from the rep there that I necessary to Get in touch with Yet one more 800 variety…I went back dwelling termed (waited addition hour) only for the rep to say we really need to first tough reset your mobile phone initially before putting in a very assert…he did…the mobile phone still didn’t function…And so the rep placed an “Guarantee assert” in place of an “Insurance policies declare”…my new mobile phone arrived in with Recommendations regarding how to send out back my damaged phone…following a couple weeks the outdated phone was returned with a reject letter stating my account will be charged $320.
August 2, 2016 at 5:03 pm Practical experience exact troubles and also the procrastination was originated by AT&T given that the processing center is incompatible and dont know how to read the PDF attachment. Until I escalated on the supervisor twice from denial, he then recognized there were five webpages as well as the needed info were on web page 3 & four. Besides, the store supervisor lied with regards to the legal responsibility from AT&T who can pay off the final Monthly bill of my ex-carrier. The salesperson And that i went by way of each criterion on her ipad due to the fact distinct salesperson has their possess interpretation for advertising the switch marketing. Now Dash put me less than assortment considering the fact that Might as I anticipated as that time I ought to been given the rebate card to pay back the ultimate bill.
April 17, 2015 at 3:19 pm I am aware Precisely what you’re expressing! I also upgraded and so they promised me a gift card of $one hundred twenty, and also a credit in two months. They sent me the incorrect mobile devices, and new quantities rather than retaining precisely the same amount I’ve had for a decade with AT&T! Also my old SIM card wouldn't match the new telephones anyway so I was instructed I had to send the telephones again at customers regret, and there might be no restocking rate. I despatched ithem back in a lot less than every week of having them not to mention I under no circumstances activated them! I had to Visit the AT&T store to more info here get my new phones, so on March 8th I acquired The brand new phones, transformed my want to the mobile share and as well as paid my Invoice so my stability was $0.
June 26, 2017 at 9:00 pm Has everyone recognized that the remark /complaint I left earlier these days that was correct underneath Carla’s comment/ grievance has disappeared from this post/ team? Well that’s Alright for the reason that I've it saved and reveals all. I hope y’all browse it for the reason that this has become going on considering that September of past year. Why was my grievance faraway from the website?
I received an Electronic mail from AT&T demanding payment of $ninety seven.seventy three. Once i identified as, the AT& T agent stated AT&T would not cost for service that didn't function and that she would change the Monthly bill to indicate a “zero stability.”
With moving right into a new household we had a lot on our plates and just Enable the entire arrange mistake go, especially given that nobody ever called me back.
will you at any time have the bill proper? all you treatment about is overcharging men and women. I had a former account which i waited on the refund for 3 months now and haven’t received my refund yet, but whenever you fellas want your money, you know how to demand me properly.
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January fourteen, 2015 at 5:01 pm Once i subscribed to landline and DSL World wide web service I was not furnished with program on a disc to build the DSL on my desktop. I tried to download the computer software and found out the DSL setup interfered with interaction in between my computer and fax, scanning and printing devices (months later a disc was sent).
customers & confirmed it. Not genuine right now! Experienced prepared to determine this thru and stick w/ them BUT now see there is no buyer appreciation. It could be Silly to stay
August 5, 2018 at eleven:fifty seven pm Because making the disastrous choice to use AT&T, I’ve experienced almost nothing but issues with the assistance itself and especially the hrs, several hours and much more hrs ready to obtain any customer care! I am not exaggerating when I inform you I have dropped about 24 several hours of my lifetime having straightforward issues sorted out. Took me months to ultimately manage to talk to somebody that understands English and conducts business like an expert, just to terminate my service.
telephone quantity for now just re-hook up the TV, She informed me she couldn’t and went off. She disconnect it and she or he could re-connect it she refused and hung-up the telephone even though I used to be talk to her. I known as back again and spoke with Dominque who supplied the worst customer care he mentioned which the supervisor was in dispose and no other supervisor would contact the account and he told me I used to be Hearing him. All over again I asked for any supervisor, he stated an individual would call be back within the hour it’s now one:13pm twelve-24 And that i Haven't read from the supervisor and he hung-up also. I known as the amount around the welcome deal and it absolutely was the sales department he listen and transferred me to an individual in Miami who was incredibly great and beneficial he go to my site claimed which the Television set and Telephone has nothing at all to try and do with one another he questioned me to explain my bins I have 4 packing containers with ATT with remote controls in addition to a corner of your devices. he then transferred me to Tech Aid and it 2 hrs later no Tv set and I experienced to tell her the whole Tale all once more.